E-Commerce Policy

Pricing Policy

All of our prices are listed in Australian Dollars ($AUD) and includes GST (Goods and Services Tax) unless otherwise noted. Postage & Handling is an added cost based on destination.

Shipping & Delivery Policy

We can deliver products Australia wide and orders will be dispatched within two (2) business days ex-stock, unless otherwise noted or advised. Please allow 10 business days for delivery of your order.

American Shingles Pty Limited is committed to providing exceptional customer service and quality products. We will endeavour to make sure that all our products listed on our website are currently in stock. If for any reason we are out of stock or if we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.

At this time we do NOT accept international orders through our website however, if you wish to purchase and ship any items to an overseas destination, please contact our head office on +61 2 9317 3553 or email info@americanshingles.com.au and we can arrange for a quotation for the supply of goods.

Refund Policy

American Shingles Pty Limited prides itself on 100% customer satisfaction. If you are not satisfied with any product you have received, we will be happy to organise a refund, exchange or credit note as long as the product/s are returned within 30 days of your receipt. However, please choose carefully.

We do not refund if you change your mind or make an incorrect decision. Reasons for returning items:

  • Goods are faulty
  • Goods have been wrongly described
  • Goods do not perform as advertised or
  • Goods are not fit for purpose

To return a product, please contact our office with the following information of your purchase: receipt/invoice/order number, name of the product purchased.

The cost/method of returning the products is to be borne by the customer, not American Shingles Pty Limited. If for any reason the delivery of a product is refused, the return shipping costs will be deducted from the issued credit. Once the returned item is received and reviewed we will credit the credit card used for the purchase.

What to Return:

  1. All of the product and its parts
  2. All of the packaging as you received it
  3. A copy of the invoice/receipt
  4. Your full contact details

Any information, we collect in relation to you, is kept strictly secure. We do not sell, trade or rent your personal information to third parties. We use this information to identify your orders, provide you with our e-news (if applicable) and to personalise your shopping experience with us. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us in an unsecured manner.

Security Policy

When purchasing from American Shingles Pty Limited your financial details are passed through a third party secure server supplied by eWAY that is a ‘tier-one PCI DSS compliant company’. Additional information may be found at eWAY’s Website: www.eway.com.au.